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What we do  ›  Operations  ›  Performance Management & KPI Development
Operations service

Performance Management & KPI Development

Know how your team is doing, and let them know too — with clear measures to manage by, built with one of our experts.

46%
of U.S. employees strongly agree they know what is expected of them at work.
Gallup · 2026
2×
as likely to have clear expectations when employees are actively involved in setting their goals.
Gallup · 2024
90%
more likely to be engaged when employees have quarterly progress checks.
Gallup · 2024
Sound familiar?

Your team works hard. It's hard to say how well.

Everyone is busy, and nobody is sure what counts.

Each person has their own idea of a good week. Without a shared measure, effort goes to whatever feels most urgent.

We help you set shared measures — so everyone is working toward the same goals.

The numbers are there, but they don't tell you what to do.

From sales to the bank balance, the figures you watch show what already happened, and few say what to change.

We help you choose the indicators that show where the business is heading — so you know where to put your attention.

Conversations about performance come down to impressions.

With nothing agreed to point to, good work goes unnoticed and problems surface late. Neither side leaves sure where they stand.

We help you set targets your people have a say in — so both sides know where they stand.
How we work

Measures built around your goals, side by side with you.

Starts where you are

Figures in a spreadsheet, numbers in your head, or nothing tracked yet — the work starts from how you run things today.

Fitted to your business

What gets measured comes from your goals and how your team works, so the measures make sense to the people working to them.

Yours to keep

The measures and the way to manage toward them are yours, in plain words anyone on your team can use.

What you get

An expert beside you, and a performance system that's yours.

One-time engagementWhat you get
  • One of our experts working with you on the goals that matter most
  • Key performance indicators tied to those goals
  • Measurable targets for your team
  • A way to track progress and manage toward those targets
Made for teams that need to know what success looks like
Before the first sessionCome ready with
  • Your business goals, as far as you've set them
  • The teams or roles you want measures for — one group, or the whole business
  • Who from your side should be involved
  • When you want the system in place
Bring what you have — we'll work out the rest with you
What happens next

Three steps from first call to your system.

1

Tell us what success looks like

A short, no-commitment call about your goals and how you tell today whether the team is getting there.

2

Agree on what we'll measure

Before anything starts, you'll know which goals and teams we're working on and who from your side is involved.

3

Get your system

Your expert works alongside you, then hands you the measures and a way to manage toward them.

Go further

More ways to keep your team on target.

Coaching Learn it yourself Workshops Assessments
Coaching

Help the new measures take hold, one person at a time.

One-on-one coaching for anyone the measures touch — the people setting them, leading with them or working to them.

Explore coaching →
Coaching that fits
  • Management coaching
  • Communication training
  • Accountability partnership
TriUnity Learn

Learn it yourself, at your own pace.

TriUnity Learn — for you, or anyone on your team who sets goals and tracks progress.

Go to TriUnity Learn →
Topic
  • Setting goals and tracking progress
Workshops

Have us teach your team.

A live workshop for the people who set your team's goals.

See the workshops →
Workshop on this
  • Setting Effective Goals
Assessment

Check how you're doing on one subject.

Each assessment shows what's working well and where the biggest gains are.

See the assessments →
Assessments in this area
  • Financial KPIs
  • Business strategy

Don't just think about the next step.
Take it.

Get a clear picture of where you stand and what to work on first — free. We review your answers and send you a personalized plan. No call. No presentation. Just the information.

Get my free strategy map → or see other assessments